Trust & Safety.
Here by you, with you, and for you.
Enter your Case Tracking Number or Infraction Reference ID to inspect real-time review milestones, transparent determinations, and platform status.
Most submitted appeals receive a binding determination within hours of verification
Target Response Windows & Review Guidelines
Review commitments and triage queues by incident classification.
| Incident Classification | Expected Decision Window | Target Response SLA | Queue Priority | Action |
|---|---|---|---|---|
Outbound Rate Limit & Bursts | 1–2 Hours | Same-Day | Expedited Queue | File Appeal → |
Discord Bot Gateway Loops | 2–3 Hours | Same-Day | Active Triage | File Appeal → |
Web Hosting Container Quotas | 4–6 Hours | Under 24h | Core Ops Review | File Appeal → |
Automated False-Positive Flags | 1–2 Hours | Same-Day | Automated Re-check | File Appeal → |
DMCA & Counter-Notices | 12–24 Hours | Statutory | Legal Triage | File Appeal → |
Recent Case Determinations
Recent appeals reviewed by Trust & Safety staff, with sensitive identifiers masked.
Staging deployment test script rate-limit loop patched
Exponential backoff reconnect handling verified in source
Egress burst quota aligned with high-traffic launch schedule
Automated heuristic filter tuned and container unblocked
Webhook queue batching implemented with retry limits
Safety & Reliability Notice
Infrastructure updates and automated enforcement telemetry.
Automated Gateway Reconnect Filter Enhanced with Adaptive Cooldown Thresholds
Our automated burst detector recognizes standard Discord library backoff curves, significantly reducing false-positive temporary rate limits on bot containers.
Frequently Asked Questions
Everything you need to know about case tracking, telemetry inspection, and appeals.